Terms and Conditions of Service
Last updated: 02/04/2026
1. General information
These Terms and Conditions govern the purchase and use of Helitar-branded products, as well as access to the related services.
For any inquiries, you can contact customer service at the following email address: contact@helitar.com
The purchase and use of the Products entail full acceptance of these Terms.
2. Purchase requirements
The Products may be purchased exclusively by individuals who:
- are at least 18 years old
- are legally capable of entering into binding contracts
By making a purchase, the user declares, under their own responsibility, that they meet these requirements.
3. Service description
Helitar Products are GPS tracking devices that enable location monitoring through a mobile application or dedicated platform.
The operation of location services is made possible through:
- data connectivity
- third-party software platforms (hereinafter, “Partner Apps”)
4. Third-party applications and services
Use of the Products requires downloading and using an application provided by a third-party partner.
The user acknowledges and accepts that:
- digital services, including data management, are provided by independent third parties
- We are not responsible for the operation, availability, or security of the Partner Apps, but we undertake to engage with them to maintain a standard of use appropriate for the intended use
- the terms of use and privacy policies of the Partner Apps are separate and binding on the user
5. Privacy and data processing
The processing of personal data relating to the use of tracking services is carried out primarily by the Partner App.
Therefore:
- the user is required to review and accept the Partner App’s privacy policies before use
- the Company does not directly control or manage the data collected through such applications
- the user is solely responsible for the use of the data and information obtained through the device
6. Permitted use of the devices
The Products must be used exclusively in compliance with applicable regulations, including those relating to:
- protection of personal data
- privacy
- monitoring and tracking
Use of the devices is expressly prohibited for:
- monitoring people without their consent
- unauthorized surveillance activities
any unlawful or illegal use
7. User responsibility
The user assumes full and exclusive responsibility for the use of the Products.
In particular:
- the user is responsible for complying with applicable laws
- the user agrees to use the device only for lawful purposes
- any improper or unlawful use is entirely the user's responsibility
The Company disclaims all liability for:
- illegal or unauthorized use
- damage to third parties resulting from use of the devices
- privacy violations caused by the user
8. Limitation of liability
The Company shall not be held liable for:
- service interruptions caused by third parties
- malfunctions related to networks, connectivity, or external platforms
- loss of data or information
- indirect or consequential damages arising from use of the product
9. Changes to the Terms
The Company reserves the right to modify these Terms at any time.
The changes will take effect on the date of publication. Continued use of the Products constitutes acceptance of the changes.
10. Applicable law
These Terms are governed by Italian law.
Any dispute shall fall under the jurisdiction provided for by applicable law.
11. Contact
For any information or requests, you can contact: contact@helitar.com
12. Extended warranty and right of withdrawal
12.1 3-year commercial warranty
Helitar Products are covered by a commercial warranty lasting 3 (three) years from the date of purchase.
The warranty covers exclusively any manufacturing defects or technical malfunctions not attributable to the user.
In the event of a malfunction:
- the Company will, at its discretion, replace the device with a new or equivalent one
- repair is not provided, unless otherwise decided by the Company
The warranty does not cover:
- damage caused by improper use or use contrary to the instructions
- tampering or unauthorized modifications
- accidental damage, impacts, liquid ingress, or use under unsuitable conditions
- normal wear and tear of the product
12.2 “Satisfied or Refunded” Warranty – 6 Months
In addition to the rights provided by applicable law, the Company offers an additional commercial warranty called “Satisfied or Refunded” lasting 6 (six) months from the date of purchase.
The user may request the return of the product and a refund if they are not satisfied, subject to the following conditions:
- the product must be returned
- it must be in suitable condition (except for normal use for testing)
- the request must be submitted within 6 months
12.3 How to Submit a Request
To activate the warranty or request a refund, the user must:
- contact customer service at contact@helitar.com
- provide valid proof of purchase
- ship the product or request that its collection be arranged
12.4 Limitations
The warranty and right to a refund:
- apply exclusively to the purchased product
- do not cover any third-party services (including Partner Apps)
- do not provide compensation for indirect or additional damages exceeding the value of the product
13 Refund
The refund will be issued within 5 business days by bank transfer or, if the products were purchased from a marketplace, the refund will be issued through the marketplace itself in accordance with its return policy.